The Gift that Keeps on Giving

From prospective and existing customers, including customers with terminated services: 

Information you provide to us when you obtain our offerings/services or contact us with an end to obtaining our offerings/services, such as your name, address, phone number, email address, Tax Identification Number (TIN), and, if applicable, details of your authorized representative and other documentary requirements; 

Information you provide in relation to the conduct of our business; 

Information to determine eligibility to participate in certain energy programs or services, such as net metering; 

Information you provide us when you visit or use our website or other communication channels, including information generated through such activities; 

Information you give us when you communicate with SPECTRUM and/or any of our representatives, such as with respect to inquiries and complaint details on the quality and reliability of electric service; 

Responses you or your representative provide when you participate in our customer surveys and promos; 

Information you provide for verification purposes, such as photocopy of a valid government-issued identification card. 

From prospective, active, and separated employees, as well as on-the-job trainees: 

Information you submit when you apply at SPECTRUM for work or training, including what is contained in your resume or curriculum vitae and application form (e.g., work references); 

Information we collect during the processing of your application, such as testing results, employment offer, results of character investigation, and pre-employment medical assessment; 

Information we collect and maintain during your employment, such as your personal information, addresses, education records, professional licenses and permits; payroll information, including but not limited to government mandated and third party remittances like SSS, Philhealth, and Pag-ibig membership and contributions, taxes, bank account information; wages; entitlements and benefits; medical and dental care records; emergency contact information; training and certifications; performance evaluation; sanctions; and employment changes/ work history; 

Information you provide about your dependents/beneficiaries for purposes of but not limited to administration of health maintenance plan, insurance claims, or profiling; 

Information we retain after your separation from service, such as but not limited to pension information, retiree eligibilities and other benefits, bank account information, addresses, beneficiaries, and emergency contact information. 

From vendors, suppliers or contractors, and consultants: 

Information you submit to SPECTRUM in your application for accreditation, use of supply chain application system, and/or processing of payments, such as your name, tax identification number, address, contact details, educational attainment, work experience and banking information; 

Information we collect and maintain about you and your employees in relation to the preparation, execution, or fulfilment of your contract with us; 

Information that your employees submit to have access to, or perform your services or deliver your products within, the premises of SPECTRUM. 

From guests / visitors:  

Information we collect when you enter our premises such as your name, address, vehicle type and plate number or conduction sticker number, and identification card details; 

Information captured by our close circuit television (CCTV) installed in our premises including entrance and exit points. 

From other pertinent third parties: 

Information we collect from third parties by virtue of a legal claim or demand, such as claims filed by or against third parties, claims in relation to damage to company property, or in connection with our services; 

Information we collect from our business partners pursuant to a potential or existing transaction; 

Information provided to us by government agencies, regulators or public officers and employees in the performance of their lawfully mandated duties; 

In general, information collected or provided relating to our business, including those intended for market research and data analytics. 

For our customers  

To perform our contractual and legal obligations to you We process your personal data to evaluate your eligibility for our offerings and services, to provide you quality, reliable and regular supply of electricity/our services, to continuously improve our business and operations as well as our products and services; 

To enhance your customer experience. We process your personal data to respond to your inquiry, concern, or complaint; to provide you information about our programs, service offerings, and any other programs or promos that may be of interest to you; to send you messages related to your services including updates, alerts, and other information that you request; to understand your needs and preferences by analyzing your use of our products and services, your participation in our surveys and research activities, and your browsing behavior in our website, so we can serve you better. 

To manage your account with us. We process your data to administer and update your customer data, to compute your electric consumption and facilitate your payment or claims, and to verify your identity when you access your account through the various customer engagement channels (e.g., e-mail, website, via phone call, walk-in) and/or your eligibility for our programs or offerings. 

For our applicants, active and separated employees, as well as on-the-job trainees 

To handle your application for employment or training. We process your personal data to evaluate your eligibility for employment or training, including the verification of your qualifications, employment history, and character references (background checking); 

To manage our employer-employee or training relationship. We process your data to maintain your employment, on-the-job training and/or personal records, including your contact information, for operational or administrative efficiency. Specifically for employees, we collect, store, and process your data to administer your pay, statutory and salary deductions, entitlements, and benefits, and those of your dependents or beneficiaries, to conduct your performance reviews and grant rewards, to establish appropriate training and/or developmental interventions including your membership with professional or industry organizations, to monitor your work performance and use of company resources, and to conduct internal investigation and/or administer disciplinary action and sanction as necessary.  

To address or enforce legal claims or obligations arising from employment contract or training relationship. We process your data to comply with applicable statutory and regulatory requirements and submissions, including the processing of your work or labor-related claims (e.g. worker compensation, insurance claims, etc.). Your personal data may also be processed to enforce our claims or defend our rights in any proceeding arising from our relationship.  

To improve your welfare, safety, and security. We process your data to develop your health and wellness programs, including provision of your medical benefits, to conduct employee engagement activities, and to facilitate and maintain safety and security in the workplace and in all business operations. We also facilitate the payment of your donation to foundations or charitable institutions through deduction from your payroll account, and implement corporate social responsibility and other company programs or events.  

For our vendors, suppliers or contractors, and consultants 

To establish our business relationship or consultancy engagement. We process your personal data to evaluate your application for accreditation or as basis for our engagement. 

To conduct business with you. We process your data to enforce our legal and contractual obligations including evaluating or auditing the provision of goods and/or services you provide, and facilitating the payment of your invoices in various payment methods; informing you of our requirements,  programs, or advisories;  and responding to your questions, comments, and feedback  by letter, e-mail, telephone, or other media for internal administrative purposes, such as auditing, data analysis, and database records management. Your data may also be processed to comply with statutory, legal, and regulatory requirements related to our business.  

To maintain your account with us.  We maintain and update your vendor account information and establish details of your authorized contact persons for the goods and/or services you provide.   

For our visitors / guests and abovementioned data subjects entering our company premises or using our facilities or resources. 

To monitor and/or control your entrance to, or exit from, and activities within, our premises. We process your personal data to facilitate your ingress to and egress from our premises, offices, and facilities, including your vehicles or materials, such as verification of your identity and recording the purpose of your visit. We also monitor your location and activities inside the company premises, including ingress and egress of equipment, vehicle, and materials; 

To enforce safety and security measures and procedures. This includes conducting investigations and imposing sanctions in case of violations of company policies and security and safety procedures or commission of crimes.   

For other pertinent third parties 

To file and/or prosecute a legal claim or defend the company, its officers, employees, and representatives against a demand; 

To pursue a potential or existing transaction; 

To comply with our legal, regulatory, or contractual obligations; 

To assist public authorities in their government programs and initiatives; 

In general, to facilitate the performance of our services, provide you information about our products, services, programs, or promos that may be of interest to you, implement our programs or events, or conduct our business operations. 

for the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing relevant to the purpose has been completed or terminated;  

for the establishment, exercise, or defense of legal claims; or  

for other business purposes, that are consistent with standards established or approved by regulatory agencies governing SPECTRUM 

changes to the DPA and its IRR;  

new issuances from the NPC; 

changes to the company’s data processing activities; and 

others that may impact this Policy.